W3slinger said:I was logged on to unlock an ellun box @ 9am on the 30th, logged out and went back to work. When I got back home later, my logon prompted me with "you have been banned for 30,314 days". I am not a bot, I do not hack (I have a 300mb connection so I get good feedback in game, is that cheating?), and I do not spam. I have paid into the game with store purchases of the Hunter package and a few other items. I am clearly misunderstanding why I was banned, and have gotten "don't call us, we'll call you" responses (though very courteous and scripted) from the support GM's via chat. I like the game, have contributed to it, and am absolutely incensed that a company that makes it's money by word of mouth and popularity would be so opaque when it came to matters of kicking a player and not warning or explaining to them first. I know this is still considered beta, but the money we are all spending is NOT beta; it reeks of fraudulent practice.
Cypruss said:still waiting on my unban since 23th of august.. I'm glad that all american players get their accounts back after 5 days, but as an european player you are screwed.. 2 weeks is way to long, so please nexon, leave it as it is, I'm done with you.. spent 90€ for a legendary riders pack, spent another 150€ to your ingame cash shop and now I got banned for no reason.. the only "bot" I used was my Gamingmouse to configure more mouse buttons..
CuddleWings said:I have forwarded this concern to our team, Riders. We are currently investigating this issue and will follow up with more information as soon as I receive it.Thanks for your patience on this matter.
QWERTYs said:Hi. I see this is an ongoing thing for NEXON. I have been banned today for no reason. Dunno how long time it will take for me to get a response.