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How to file a Customer Support Ticket
Please note that we have a Customer Support portal, wherein you can file a help ticket with our Customer Support staff. This is located at the following link: https://support-icarus.nexon.net/hc/en-us
Please always try to be as specific as possible when it comes to any error you're running into, and you should always include your in-game name, your Nexon.net account, and your PC specs if possible, in addition to your issue.