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[COMPLETE] Scheduled Maintenance - Sept 14, 2017

PuffyHuffPuffyHuff
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edited September 21, 2017 in Official News
We will be performing a scheduled maintenance on Thursday, September14, 2017. We anticipate the maintenance to last approximately 5 hours. Please note that the estimated length of time for each maintenance is subject to change without notification.

Thanks for your patience!

Time:

September 14, 2017
  • Pacific Daylight Time: 5:00 AM – 10:00 AM
  • Eastern Daylight Time: 8:00 AM – 1:00 PM
  • Central European Standard Time:2:00 PM – 7:00 PM
  • Australian Eastern Daylight Time: 10:00 PM – 3:00 AM (September 15)

Website login and the billing system will be unavailable during the following times. During these time you will not be able to purchase NX or view previous purchases:
  • Pacific Daylight Time: 5:00 AM – 9:30 AM
  • Eastern Daylight Time: 8:00 AM – 12:30 AM
  • Central European Standard Time: 2:00 PM – 6:30 PM
  • Australian Eastern Daylight Time: 10:00 PM – 2:30 AM (September 15)

Comments

  • VaxyVaxy
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    edited September 13, 2017
    So 5 hours to fix the screw up in the Plaza...
  • EstiEsti
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    edited September 13, 2017
    Actually, they didnt say they will fix it .. Lets hope so
  • DatZebraDatZebra
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    edited September 13, 2017
    the glitch has spread far beyond victory plaza - i have also entered that map glitching at titan, artisan square, & now verdant meadows
    VaxyRieihdius
  • VaxyVaxy
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    edited September 13, 2017
    Esti wrote: »
    Actually, they didnt say they will fix it .. Lets hope so

    If they don't fix it they'll lose the little gamers they have left.
    ZuNami
  • NeriuxNeriux
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    edited September 13, 2017
    Vaxy wrote: »
    Esti wrote: »
    Actually, they didnt say they will fix it .. Lets hope so

    If they don't fix it they'll lose the little gamers they have left.

    And whats your problem with that? Another perfectionist.
  • RieihdiusRieihdius
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    edited September 13, 2017
    DatZebra wrote: »
    the glitch has spread far beyond victory plaza - i have also entered that map glitching at titan, artisan square, & now verdant meadows

    Indeed, the momemnt my main character got stuck I entered to hakain crossing on the teleport that is at Noble's Gate I think. First strange thing I notice is that the whole GUI was not being displayed, after that I was not able to return, got stuck on initializing character window. After that I tried with my low level priest, that is parked on victory plaza and same result. As I said on another thread. I tried pretty much anything that others on forum suggested like: kill process related and restart, reboot pc, repair game and nothing really fix it for me. All the other maps were working fine for me, but I had to go pick the infamous rabbini quest :D
  • ArynRipleyArynRipley
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    edited September 13, 2017
    Such Informativ! Much helpful! Very Detail! WOW!
    This is again a post where you don't get ANY helpful information from at all. This gets more and more frequent ... Seriously, Nexon - do you guys even care for the game anymore?
    ZuNamiVaxyPperk
  • VaxyVaxy
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    edited September 14, 2017
    Neriux wrote: »
    Vaxy wrote: »
    Esti wrote: »
    Actually, they didnt say they will fix it .. Lets hope so

    If they don't fix it they'll lose the little gamers they have left.

    And whats your problem with that? Another perfectionist.

    Have you been following the conversation? I think not... I can only access 1 of 6 characters because of the "Victory Plaza Bug". Now if that makes me a perfectionist because I want to be able to play all my characters then so be it.
  • RuniRuni
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    edited September 14, 2017
    Vaxy wrote: »
    Neriux wrote: »
    Vaxy wrote: »
    Esti wrote: »
    Actually, they didnt say they will fix it .. Lets hope so

    If they don't fix it they'll lose the little gamers they have left.

    And whats your problem with that? Another perfectionist.

    Have you been following the conversation? I think not... I can only access 1 of 6 characters because of the "Victory Plaza Bug". Now if that makes me a perfectionist because I want to be able to play all my characters then so be it.

    did you tried the "fixes" ppl already mentioned, like repair installation or complete kill of every task etc and start the game again but on an alt and then relogg on your other chars? or maybe write the support to get your chars ported out of VP?!

    i mean i always get back into the game after my char gets "bugged" and DCs....
  • LinettLinett
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    edited September 14, 2017
    So
    that's it maintenance for 5 hours.
    and........
    why were we out of the game for 5hours?
    are there any patch notes? or some information would be nice to have,
    on what was changed if there are any changes at all
  • RieihdiusRieihdius
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    edited September 14, 2017
    I was able the login now. Still, I will stay away from the hakain crossing map for a while :D
  • AzymionAzymion
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    edited September 14, 2017
    If you still have issues logging in Contact the support, I had the issue before the update and they ported my character out of crossing and fixed the problem
  • K1R1K1R1
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    edited September 19, 2017
    YOU CANNOT USE THIS ITEM
  • AlystaraAlystara
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    edited September 19, 2017
    K1R1 wrote: »
    YOU CANNOT USE THIS ITEM

    same here..... why is it so hard to get the game working.....
  • JohWBJohWB
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    edited September 19, 2017
    Alystara wrote: »
    K1R1 wrote: »
    YOU CANNOT USE THIS ITEM

    same here..... why is it so hard to get the game working.....

    same here..... why is it so hard to get the game working.....
  • daenidaeni
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    edited September 19, 2017
    To give you some idea of what they are trying to do to fix this: It would be like reading the entire Game of Thrones book series to find one misspelled word, and doing it with maybe one or two people. Reading code to find the error frankly is both time consuming and a pain in the back-side.

    Now what may have helped this better is running this game first on a test server weeks before releasing the updates to find those elusive errors and running it with people playing it like we do on the actual servers.That way you'd find them easier and faster. And more importantly, before it locks the game up for the majority of players.
    PuffyHuffAzymion
  • PuffyHuffPuffyHuff
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    edited September 19, 2017
    Thank you all for your patience on this matter. It's a difficult fix and we're doing all we can. I'm sorry if this info is lacking specific details on what the exact problem is, but I will try my best to relay any new information we get to let you all know what's going on and possibly why it happened.
    daeniOwlSAMA
  • JohWBJohWB
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    edited September 19, 2017
    PuffyHuff wrote: »
    Thank you all for your patience on this matter. It's a difficult fix and we're doing all we can. I'm sorry if this info is lacking specific details on what the exact problem is, but I will try my best to relay any new information we get to let you all know what's going on and possibly why it happened.

    Thank you for coming here and leave a clarification.
  • VaxyVaxy
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    edited September 19, 2017
    This is really annoying. Not only can't we get the daily rewards, dice event but all our "Timer base items" are also counting down as we can't access our toons. I really hope that you guys will extend the daily, dice event and timers. I got some artifacts and Premium running.
    AzymionPuffyHuff
  • AzymionAzymion
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    edited September 19, 2017
    I really don't recommend anyone to go to crossing at all.
This discussion has been closed.