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[FEEDBACK] Game Launching Issues

CreamCream
Riders of Icarus Rep: 21,805
Posts: 3,616
Forum Moderator, Council Member
edited April 27 in Tech Support
If you are having issues launching the game, please provide the following information so we may investigate.

- What did you see when you tried to launch the game?
- Could you provide a video/screenshot of your issue via YouTube? (This will help us investigate your issue.)

Provide a dxdiag to Customer Support here with the subject line as "Feedback Game Launch Issues" >>
https://support-icarus.nexon.net/hc/en-us/requests/new

To run a DxDiag report follow the steps below:
- If you are running Windows Vista or higher go to your taskbar.
- Click on, "Start Button".
- Click on, "Run".
- In the pop-up window enter DxDiag and hit ok.
- The DirectX Diagnostic Tool pop-up window should appear.
- Click on, "Save all information".
- Save As" window should be present.
- Click on, "Save" (The file should be saved to your desktop as DxDiag.txt)
- Exit the DirectX Diagnostic Tool.

Comments

  • RoadbugRoadbug
    Riders of Icarus Rep: 510
    Posts: 19
    Member
    edited July 26
    Launcher does not turn off adds for other game so they repeat every time launcher is started. Launcher automatically starts with computer even when this is turned off. This is annoying enough that I am seriously considering uninstalling the game. I am not interested in any of the other games and I don't want the launcher to start with boot up.
  • RoadbugRoadbug
    Riders of Icarus Rep: 510
    Posts: 19
    Member
    edited July 27
    I guess I don't rate an answer. Time for a new game and dump this one.
  • CreamCream
    Riders of Icarus Rep: 21,805
    Posts: 3,616
    Forum Moderator, Council Member
    edited July 31
    This is a very specific thread and some actions are required from your end in order for support to help you. If you want regular support (Q&A) please follow the link provided HERE