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[FEEDBACK] Game Launching Issues

CreamCream
Riders of Icarus Rep: 21,550
Posts: 3,486
Forum Moderator, Council Member
edited April 27 in Tech Support
If you are having issues launching the game, please provide the following information so we may investigate.

- What did you see when you tried to launch the game?
- Could you provide a video/screenshot of your issue via YouTube? (This will help us investigate your issue.)

Provide a dxdiag to Customer Support here with the subject line as "Feedback Game Launch Issues" >>
https://support-icarus.nexon.net/hc/en-us/requests/new

To run a DxDiag report follow the steps below:
- If you are running Windows Vista or higher go to your taskbar.
- Click on, "Start Button".
- Click on, "Run".
- In the pop-up window enter DxDiag and hit ok.
- The DirectX Diagnostic Tool pop-up window should appear.
- Click on, "Save all information".
- Save As" window should be present.
- Click on, "Save" (The file should be saved to your desktop as DxDiag.txt)
- Exit the DirectX Diagnostic Tool.